Account Manager
We seek an Account Manager who has experience within the workwear and uniform sector of the apparel industry. This is a great opportunity offering a work-life balance with flexible hours.
Client: Please Enquire
Date: 30 January 2026
Region: Central Auckland
Type: Account Manager-Uniforms
Role Description
Account Manager
Our client is a leading supplier of corporate uniforms and apparel. They believe in building strong, long-term partnerships with their clients by delivering a seamless and holistic customer experience. Their mission is simple: Designed to Unite – creating apparel solutions that bring people together.
We seek an experienced key account manager to join their dedicated team. This role offers hybrid work-from-home flexibility, ensuring a great balance between office collaboration and remote working.
About the Role
As an Account Manager, you will play a vital role in supporting clients and internal teams. With a number of dedicated accounts to manage, you will work closely with various departments to ensure sales growth, strong gross profit margins, and exceptional customer service.
This role offers variety and a great balance between office-based tasks and on-the-ground client interactions, including attending meetings and uniform fittings. You’ll also focus on proactively managing order growth, tracking sales performance, and identifying opportunities to drive revenue while maintaining strong relationships with key accounts.
Key Responsibilities
- Manage track sales performance, ensuring order growth and maintaining strong GP margins.
- Monitor and analyse weekly sales, order volumes, and financial performance, proactively identifying opportunities to maximise revenue.
- Work closely with the Customer Service team to deliver outstanding service and support to clients.
- Participate in weekly Sales & Operations meetings to track production schedules and delivery timelines.
- Develop a strong working knowledge of our ordering systems and monitor site performance.
- Respond to your client’s inquiries and follow up on outstanding requests.
- Develop an intermediate skill level in NetSuite (training provided).
- Work closely with the Production team on product sourcing, embroidery code setup, and sample management.
- Assist clients with login credentials, pricing, and general account inquiries.
- Participate in uniform fittings and assist with the implementation of new accounts.
- Provide administrative and operational support to the broader account management team.
- Engage in ongoing training and development opportunities.
Requirements
Key Relationships
- Internal – You’ll work closely with the Customer Service team, Production Department, Sales & Operations, and Management to ensure seamless account management.
- External – You’ll engage directly with clients, suppliers, and logistics partners to ensure smooth order processing, timely deliveries, and an outstanding customer experience.
About You
- You have experience in customer service, account management, or sales, within the apparel industry.
- You have experience in customer service, account management, or sales, within the apparel industry.
- You have a strong understanding of sales performance metrics, including GP margins and order growth.
- You have proficiency in Microsoft Word, Excel, and PowerPoint, with the ability to track and analyse sales performance.
- You thrive in a fast-paced environment, with excellent attention to detail and multitasking abilities.
- You are a proactive problem-solver who takes initiative and can pivot quickly when priorities shift.
- You have strong interpersonal skills – you’re a team player who enjoys collaborating with colleagues and clients.
- You have a customer-first mindset, always looking for ways to enhance the experience for our clients.
- Experience with supply chain processes and garment range development is a plus.
What the role offers
- Hybrid working flexibility – split your time between home and the office for a great work-life balance.
- Supportive and friendly work culture – we genuinely value our people.
Ongoing learning and career growth opportunities. - Variety in your day-to-day work – no two days are the same!
You’ll be provided with full training and have the opportunity to grow within a company that values innovation, customer service, and teamwork.
Are you an enthusiastic and motivated professional looking for an opportunity to join a dynamic and growing business? Do you thrive in a collaborative team environment where you can make a real impact?
If you’re looking for a role where you can develop your career, and work with a passionate team, we’d love to hear from you.
Email your CV to rosina@ragtrade.co.nz or call Rosina on 021 213 4033
If you think you’ve got what it takes then please e-mail your CV through to rosina@ragtrade.co.nz