Customer Service & Sales Support Adminstration
A rare opportunity to bring your Customer Service & Sales Support experience to be part of a vibrant team and progressive homewares textile company.
Role Description
Our client is a family owned textile company passionate about their premium product, services, and their dedicated team. Their product range is extensive including bedding and accessories, towels, bath accessories, kitchen & napery, window furnishings, decorative fabric, acoustic fabric etc. Their business is growing and they are currently seeking an experienced Customer Service & Sales Support Administrator to join their dedicated team. The purpose of this position is to successfully support their clients’ main account; to work directly with their Senior Business Manager and Managing Director; to build positive relationships with buying teams, suppliers and cohesive team work with all internal stakeholders.
KEY AREAS OF RESPONSIBILITY:
- Processing & raising replenishment & tag on orders.
- EDI order processing and weekly stock on hand reports.
- Generating sales comparison & DIFOT reports.
- Processing store enquiries.
- Liaising with 3rd party merchandising provider on store enquiries. Processing and reporting store feedback & VR forms.
- Liaising with 3rd party freight providers on deliveries, late deliveries, urgent deliveries, claims and/or damaged goods.
- Processing credits, product returns and advices.
- Working alongside the production coordinator for general admin, setting up new products in the stock management system, barcode allocations, pricing stickers, new lines advice to customer etc
- Develop store relations alongside the production coordinators and business managers on the allocated accounts.
- Working alongside the business managers for meeting preparation.
Requirements
KEY COMPTENCIES AND EXPERIENCE:
- High level of attention to detail and accuracy.
- Thorough, professional and effective communication both written and oral.
- A love of problem solving and troubleshooting – a can do attitude.
- Comfortable in a high-volume, fast-paced environment with many multiple projects on the go simultaneously.
- An ability to embrace change and be flexible.
- Highly efficient, organized and excellent time management skills.
This company’s commitment to people and product is reflected in their acquisition of many awards, including Supplier of the Year, Representative of the Year, Innovator of the Year, from their retail partners and brand partners. If you have the above experience, high competency in Excel, a passion for textiles and would like to be part of a supportive and vibrant team, then we’d love to hear from you. Call Rosina on 021 213 4033 or email your CV to rosina@ragtrade.co.nz
If you think you’ve got what it takes then please e-mail your CV through to rosina@ragtrade.co.nz