Customer Service Manager - Textiles - Window Furnishings
A rare opportunity to bring your experience in window furnishings to this growing company and vibrant team. Initially this is a part-time position progressing into full-time.
Client: Please Enquire
Date: 26 July 2020
Region: North Shore
Type: Customer Service-Textiles
Role Description
Our client is a family owned textile company passionate about their premium product, services, and their dedicated team. Their business is growing and they are currently seeking a Customer Service Manager experienced in window furnishing to successfully manage this division. In the role you would work directly with customers on a one to one basis, liaise with factories processing orders, tracking order dispatch from factory to customer door; successfully manage the custom website, adding new products, pricing, discount deals and reconcile monthly payments; manage the YouTube channel, including being the talent of short ‘how to’ videos shot in their in-house studio.
THE ROLE:
FOR WINDOW FURNISHINGS CUSTOM SERVICE:
- Answering calls and/or emails with customers regarding our custom service.
- Providing quotations for custom service queries.
- Processing custom orders through the website.
- Tracking custom orders from factory to customer door. Liaising with customers on delivery.
- Processing monthly sales reconciliations. Chasing payments.
- General website updates and maintenance, loading discount deals, adding new products. Updating product details, sizing, loading pricing and imagery.
HOW TO VIDEOS:
- Manage and record regular ‘how to’ videos for educational purposes.
- Plan and execute the program of videos each month.
- Manage our YouTube channel with regular updates and promoting subscriptions.
Requirements
KEY COMPTENCIES AND EXPERIENCE:
- To competently manage large amounts of incoming calls and email queries.
- To be comfortable generating sales leads, identifying and assessing customers’ needs to achieve satisfaction.
- A love of problem solving and troubleshooting – a can do attitude.
- Passionately communicative, written and oral, patient and empathetic.
- Confidently build sustainable relationships across a varied group of people.
- Professionally handle complaints, provide appropriate solutions and alternatives in a timely manner.
- Go the extra mile to engage with customers and provide exception service.
- Be able to make decisions and effectively action them.
- High level of attention to detail and accuracy, data literate and numerical.
- Efficient & comfortable in a high-volume, fast-paced environment with many multiple projects on the go simultaneously.
- An ability to embrace change and be flexible.
- To manage your day to achieve all required tasks.
- To entertain and inform an audience by presenting accurate information in an engaging manner.
The successful candidate will need:
- An in-depth knowledge of window furnishings, curtains, blinds, tracks & accessories.
- A proven customer support experience.
- Ability to travel nationally if and when required.
- Confidence to present on camera and speak engagingly
This company’s commitment to people and product is reflected in their acquisition of many awards, including Supplier of the Year, Representative of the Year, Innovator of the Year, from their retail partners and brand partners.
Their product range is extensive including bedding and accessories, towels, bath accessories, kitchen & napery, window furnishings, decorative fabric, acoustic fabric etc. If you have the above experience and a passion for textiles and would like to be part of a supportive team, then we’d love to hear from you.
If you think you’ve got what it takes then please e-mail your CV through to rosina@ragtrade.co.nz